Small to medium sized businesses typically don’t have the resources needed for full time IT support, yet have the same requirements for IT security, monitoring and management as larger businesses. A Managed IT Services partner can help, with solutions designed to streamline business processes while providing around the clock monitoring and other vital IT services.
Choosing the right Managed IT Services provider is the key to a successful partnership, but how do you distinguish one from another? Here are some things to keep in mind during your search to help you select the perfect partner for your organization.
Find a good listener. You want a partner that is genuinely interested in helping you succeed, and that will ask the right questions to understand your needs and goals. They will ask about data requirements, workload specifications, resource needs and more, to ensure your satisfaction and gain valuable insight.
Check out their track record. Look for an established, experienced team of professionals, with a history of solid client retention.
Insist on around the clock monitoring. Problems don’t just happen between the hours of 9 and 5: choose a Managed IT Services provider that offers 24/7/365 system monitoring to identify and prevent problems by monitoring every aspect of your business network including workstations, network devices, routers, firewalls and more.
Maximize your level of support. Remote support is necessary for dealing with minor issues before they become major ones, but onsite monitoring is also required to ensure your equipment is functional, preventive maintenance is performed, and questions or concerns can be answered in person.
Ask about detailed asset tracking. Compliance reporting and asset tracking are vital components of every IT network. Both are made easier with software and hardware reporting metrics offered by a Managed IT Services provider.
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